Returns

Stackers.com Returns

Please click the button below, you will need your order number found at the top of your email confirmation or contact [email protected]

Christmas Returns

Over the festive period, we know you might need a little longer to return your items. Orders placed between November 1st and December 24th have an extended returns window of 60 days. Items returned to us must be in a re-saleable condition with a valid proof of purchase. This can either be the order number or purchaser’s registered email address.

Please note our standard returns terms & conditions also apply.

Goods are your responsibility until they reach our warehouse.

You will be responsible for returning the goods to us. If you would like to exchange your item, please follow our returns procedure and place a new order online for the product you would like.

Our Returns Policy

You can return your item within 30 days of purchase.
All items must be returned with a valid invoice and in the original packaging.
Products must be unused and in a re-saleable condition.
You will be deducted £4 from your refund for the cost of the return.
Your original delivery charge will not be refunded.
Personalised items cannot be returned.

Please contact our customer service team if there is an issue with your order at [email protected]

Pop-Up Shop Returns

Our Pop-up shop in Covent Garden has now closed.
However, you can return your purchases from our Covent Garden store to us. You will need your e-receipt or proof of purchase to make the return.
The customer will be responsible for returning the goods to us, and will be responsible for the cost of the return. Proof of shipping must be provided.

Please contact the team via [email protected] to request your return.

All items must be returned with a copy of your transaction code found on your e-receipt, in the original packaging, unused and in a re-saleable condition. Please also include your contact details (phone number and/or email address).

Please send your return to:
Stackers Returns
London House,
Sheldon Way,
Aylesford.
Kent,
UK,
ME20 6SE

Gift With Purchase Returns

If your order included a free gift with purchase, this must be returned along with the product(s) to receive a full refund. If the free gift is not returned, the value of the gift will be deducted from your refund amount.

International Returns

If you're returning your order from outside of the UK, you will be responsible for the cost of the return and proof of shipping must be provided.
All items must be returned with a valid invoice/order number, in the original packaging, unused and in a re-saleable condition.

Please send your return to:

Stackers Returns
London House,
Sheldon Way,
Aylesford.
Kent,
UK,
ME20 6SE

Dealing With Your Return

Once we have received your returned parcel we aim to fulfil your request within 5-7 working days. You will be notified via email or via your returns request in your account at each stage of the returns process.